Free Shipping Exclusions: Cat litter, dog litter, ice melter, wild bird food, live fish & rock, aquatic gravel and accents; crickets, live food and frozen food; out-of-stock items, Donations, Petco or Unleashed by Petco Gift Cards and eGift Cards; items shipped through white glove delivery or LTL delivery; orders exceeding the maximum weight limit of 300 lbs.; and applicable taxes. Additional exclusions may apply and will be noted on the Product Detail page and/or Shopping Cart.
Barkbox has allergy options and you can customize all toys or all treats or any combination you just need to call or chat with them. Also, if a dog doesn’t like a toy or treat they will send you a replacement. If you get the super chewer option (more expensive) you get more durable toys made from kong like material and the guarantee if your dog destroys it they will send a new one at no charge! Their customer service is amazing and I must say I am a very happy customer!
Fine Print: PupBox can be ordered for adult dogs too, but while PupBox for puppies is customized based on your dog’s size and age, for full-grown dogs, you won’t be age customized. Another cool thing about PupBox is that is customized way beyond just size. Pupbox also asks for information on your dog’s coat length and environment (city vs. country) so that they can really provide a customized experience.
PawPacks ship in the middle of the month, every month! The deadline to place your order to receive a given month’s Pack is the 25th of the month. If you place your first (or any) order between the 15th and the 25th, your first box will ship out within 2-5 business days from the date you have signed up. If you sign up after the 25th, your PawPack will ship out around the middle of the following month. Please note: Shipping information must be changed before the 5th of the month in order to affect that month’s shipment. All address changes made after this date will become effective on the next month’s shipment. If you have to wait a few weeks because you missed the deadline, we have plenty of ways to keep busy with our blog, Facebook, Instagram and Twitter pages to stay up to date on our adorable PawPack family!
Moxie still has all the toys I got her when I brought her home.  While she likes to carry them around, she doesn’t get destructive with them, so they last.  Getting new toys every month would just be overkill!  I’m envisioning piles and piles of toys.  I don’t really see any other Barkbox reviews pointing this out, so I don’t think it is overkill if your dog tends to tear up the toys eventually.
Extra Customization. Dog subscription boxes come with a wide array of customization options. While all boxes take into account your dog’s size, some also consider gender, environment, allergies, toy temperament (gentle or rough with toys), and other preferences. Generally, the more customization options you have, the pricier the box will be, but this isn’t always true. We make sure to note when certain boxes provide extra customization features, so if you know specific things you do or do not want in your doggy subscription box, be sure to look for boxes that provide that extra level of personal customization.

- Exclusions: Dog food, cat food, cat litter, dog litter, wild bird food, live fish & rock, crickets, live food and frozen food; Seresto collars, K9 Advantix II and Advantage topical products, Frontline Plus and Frontline Tritak and Doctor's Foster & Smith Fiprotrol Plus; Cali Vinyl products; Petsafe Brands (PetSafe, SportDOG, ScoopFree, Pup-Pee Solutions, Piddle Place, Radio Systems, Gentle Leader, Premier Pet, Solvit and Simpsons Adventure); Repeat Delivery orders and subscriptions; PetcoOne and WholeHearted Memberships and orders; out-of-stock items, prior purchases, Donations, Petco Gift Cards and eGift Cards and applicable taxes. Additional exclusions may apply and will be noted on the Product Detail page and/or Shopping Cart.

Today I again reached out to BarkBox to ask where the box was. I was told the shipment had been lost. When I asked where the other two boxes were there was no answer. I was also told that they could not find record of my payment for the original box and could not process a refund. When I asked when I was going to be notified that they had lost my shipment I was told that they do not always do that.
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