“When you tell customers when they should expect their shipments, they’re pretty good at holding you accountable to that,” Snowden says. But the homegrown fulfillment solution BarkBox was using made it difficult to communicate with customers when delivery information changed, and nearly impossible to get timely feedback when something went wrong. In the event of a delay, the information might not reach the customer until it was too late, and worse still, the customer would oftentimes reach out to the carrier’s customer support to get help. “The carriers of course do everything they can, but we as a brand lost the control over that experience,” Snowden says.
Hey there Cathy and Rascals! Thanks so much for your review and we are so sorry to hear that the toys are not tough enough for Rascal! We can't keep that tail wagging if the toys are not lasting! We do have wonderful durability options such as our super chewer box and our more durable classic boxes. Then we are so sorry for the trouble with trying to cancel your account. Right now when you sign up for a multi month commitment and cancel that stops the renewal. So you will still get the commitment that you signed up for and none following that. We do try to make that apparent at sign up but it can be easy to miss. Then I went in for you on my end and closed your current account. If anything changes we would love to have you and Rascals back in the pack with more durablility or a treat only box!
Thinking that maybe I needed to communicate dog to dog, I had my 4 Goldens and 1 Pyr (all rescues) send a personal plea to please get the box right, because their mom was threatening to cancel their subscription and buy their toys in other places. Again, received a cute email response (not nearly as cute as the email my 5 sent) basically saying we were wrong (really? It takes a month to ship something in the United States? And I have a transcript of the previous chat that specified what my BarkBox was supposed to contain, which it did not?!?)...and promises to make things better. THEN, literally 3 days later, another email was received about the glitch in their distribution center and OH - replacement items are now out of stock!
I am just a passionate pet parent that shares a lot of information on this blog. Some of it is researched facts; some of it is stuff I learned through the experience of owning and hiking with a Dachshund for 10 years; and some of it is just good ol' opinion. Please check with your veterinarian before your dog undertakes a new exercise routine, you introduce a new food, treat or supplement, or to confirm that anything I suggest here is a good fit for your dog.
The StarMark Bob-A-Lot treat-dispensing toy is the perfect solution if you're looking for a toy that exercises and feeds your dog at the same time. With a 3-cup capacity, you can fill this toy with your dog's kibble or a handful of his favorite treats to motivate him to keep playing with the toy until it is completely empty. Plus, adjustable openings on the top and bottom of the toy allow you to customize the level of difficulty to extend each play session to the max.
But as much as this is a place for dogs, it is clearly also meant to be a space for their human companions to enjoy well, tapping into the documented trend among consumers looking to spend more on experiences—especially those that photograph for Instagram well—these days. The park will be putting on a number of events, at least twice weekly, including “Downward Dog Yoga” and “Okto-Bark-Fest.” The park will also host some of Bark’s existing programming already held routinely in other cities, such as the Open Bark Night comedy show.
Struggling to find time in your schedule to run basic errands, let alone keep your dog’s goodie stash stocked? Dog subscription box services are a growing trend and may be the solution to having enough toys, treats and health items on hand for your pup. We all reward our dogs with new toys and treats, but we don’t want to give them just any dog product.
As a direct result of that feedback, BarkBox has implemented a new shipping upgrade program, which gives at-risk customers special incentives to put them back in the green. For every poor rating or dissatisfied review they receive, the BarkBox Happy Team reaches out directly to see how they can improve future deliveries for the customer. “Now it’s within our power to do something when customers are dissatisfied, whereas before we were essentially in the dark,” Snowden says. “It’s another touchpoint with our customers that we didn’t have before.”
What you get: With LootPets, you’ll get fun dog toys and delicious treats (valued over $50) delivered to your door every month. But there’s a twist – each item in your box is themed based off of popular movies like Lord of the Rings, Star Wars, Marvel movies, and other fun and geeky things! And don’t worry, there’s a Loot Crate for geeky humans too.
Earlier this year, Bark & Co (the company behind BarkBox and BarkShop started using Zendesk Message to manage their conversations from Facebook Messenger. BarkBox’s average response times decreased dramatically—from 60 minutes to 4 minutes—even as the number of conversations doubled. Today, the company is extending their support offering to Twitter Direct Messages to reach an even bigger audience with a unique and compelling experience.