Hey there Christy and pack! We are so happy to hear that you guys are loving the monthly goodies and we don't blame you at all. They are just that good. I'm so sad thought to hear that some of the toys are not the perfect size for Milo! We want to keep those tails wagging and to make the boxes as special for you guys as we can. So what we can do is customize your monthly boxes to better cater your whole pack! Then we can also customize the chews so you don't get them in your boxes or we can customize them so you don't get the harder ones. We would love to help with this and can do so if you email us directly at Lindz@barkbox.com!


For example, let’s suppose that simple “how to” customer queries account for a large portion of your support interactions. These features allow you to handle these “high-touch low-value” queries efficiently by leveraging on automation (i.e. bots) to create predictable workflows. Through Zendesk Message, you can then define key scenarios when a query becomes too complex for a bot to handle, to trigger a “hand off” to a trained human agent to resolve. This automation and bot-to-human handover system frees your agents to solve the toughest customer problems and offer actionable support.
Bone (pit bull, 40 pounds, 6 years) loves to retrieve and chew tennis balls, but tears into them within minutes. The Chuckit Ultra Ball in medium is the same size as a standard tennis ball but made entirely of rubber. It’s much more difficult to chew through, so she’s able to chomp on it for a while (with supervision); the balls have lasted for up to a year. Plus, the Ultra Ball is bouncier on turf than most tennis balls, which makes for more stimulating games of fetch. The bright orange hue makes it easy to spot—even in tall grass. And the Ultra Ball floats in water, so she can fetch it from a lake, too.
They have 3 options. Regular, heavy chewer, which they upgrade you for free, but I recommend super chewer box. You pay an extra $9 or so per box, but they come backed with a 14 day guarantee. My two large GSDs have not chewed through a single toy from the first box we tried, in December. Worth looking into! They were also very responsive to me on the online chat, during their business hours. One chew they went through in minutes, not a toy, but a chew, and because I pay extra I was frustrated. I got an immediate reply from their online chat option, and they offered to send TWO replacement chews. Such great options! I also recommend you trying bullymake, and my favorite is DapperDog, which I was disappointed that it wasn’t even mentioned in this article. Worth looking into!
Treats™ loyalty program members enjoy Free Standard Shipping on orders over $49. Members must sign in for discount to apply. Transaction total is prior to taxes & after discounts are applied. Due to size and/or weight, certain items bear a shipping surcharge or special handling fee, which will still apply. Savings will automatically reflect in shopping cart with the purchase of qualifying merchandise. Maximum value $75. Valid only on orders shipped within the contiguous 48 U.S. states, military APO/FPO addresses and select areas throughout Canada. Offer not valid on all or select products in the following categories: live pets; canned, fresh or frozen foods; select cat litters. Offer may not be combined with other promotional offers or discounts. Terms and conditions of this offer are subject to change at the sole discretion of PetSmart.
BarkBox implemented Narvar to give customers clear, precise, and timely updates about their deliveries in a way that simplified the process for the team. Instead of deciphering a wide variety of different statuses from different carriers—each meaning something slightly different—now customers receive one of just three options: just shipped, on its way, or delivered. “Narvar puts everything into one universal template, which makes it much easier for customers to digest and deal with the information,” Snowden says about the current experience. “It removes a lot of the noise.”
Used to review dog boxes, paied for them so I could say what I wanted. The DapperDog I was so excited to order,however subpar for the price when I recieved it. Both my dogs either the toy fell apart, the list goes on. It’s a more expensive box that I found did not match what was in the box. I like to change up every year, this box half I could not use. I am honestly shocked they have are still around. Just my 2 cents.
I have always looked forward to the monthly boxes, as well as my pups. However, my recent experience will cause me to never use your service or recommend to others. The cancellation policy and what seems to be a trend of complaints, was a three month process. My dogs' last box contained treats that made them quite sick. Two of my three dogs were up all night vomiting and diarrhea. I’m not sure I would have made the connection to the treats until an email from BarkBox today. They have never reacted to what you are saying was a mislabeled “included barley” response.
Claire likes: I *adore* a good theme, which made opening this box an utterly delightful experience for my extreme type-A soul. The hippo has easily become Ruggie's favorite toy of all time; it was one of the only things that comforted her after her surgery. It's part rope, part stuffed animal, part nubby ball with squeaker inside, and while Ruggie hasn't done much damage to it yet, I'm betting this would be a great toy for power chewers since it's basically toy-ception.
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The first BarkPark is scheduled to open on September 8 in Nashville, Tenn. It will be open daily between 7 a.m. and 7 p.m. through November. The BarkPark will encompass a landscaped green space designed for dogs to run around as well as access to plenty of Bark-branded toys and treats. (Bark currently produces more than 430 new toys each year.) The park is promised to be cleaned regularly, and there will be BarkPark “hosts” who are also trained professionals to monitor dog play and ensure safety for all attendees.
Treats™ loyalty program members enjoy Free Standard Shipping on orders over $49. Members must sign in for discount to apply. Transaction total is prior to taxes & after discounts are applied. Due to size and/or weight, certain items bear a shipping surcharge or special handling fee, which will still apply. Savings will automatically reflect in shopping cart with the purchase of qualifying merchandise. Maximum value $75. Valid only on orders shipped within the contiguous 48 U.S. states, military APO/FPO addresses and select areas throughout Canada. Offer not valid on all or select products in the following categories: live pets; canned, fresh or frozen foods; select cat litters. Offer may not be combined with other promotional offers or discounts. Terms and conditions of this offer are subject to change at the sole discretion of PetSmart.
My Purrfect Gift Box is the UK’s only subscription box for people crazy about cats. Every month, subscribers receive the sought after cat-themed gifts they love delivered straight to their door. Gifts may include home decor, fashion accessories, artwork, jewelery, and clothing. Option to add gifts for kitty too (and of course they get the box!). It is the purrfect way to treat yourself or give a gift to your cat loving friends and family. There are two sizes to choose from to fit any budget: My Purrfect Gift Box STANDARD has 3-5 gifts each month with prices starting at £20.95 My Purrfect Gift Box LITE has 2-3 gifts each month with prices starting at £15.95 Add the option of receiving 2-3 kitty gifts to either sized box Subscriptions can be changed or cancelled at any time simply on the website. Not looking for a subscription or want to give a gift? Option to purchase one-time boxes are also available. My Purrfect Gift Box was started as a way to help cats across the UK – every month a UK cat charity is chosen and proceeds from the boxes is donated. So know when you get a box, you are also helping out cats in need. Shipping to the UK is £3.00, Europe is £12.00 and the US/Canada £18.95
PawPack is a monthly surprise box filled with durable toys, premium treats and chews that your pet will love! We help you discover the best products by sourcing from high quality boutique suppliers. Our team aims to support local, independent and small businesses that are looking to do things differently and are passionate about the quality they provide. We focus on durable toys and all-natural products that maximize your dog’s health without having to sift through hundreds of thousands of items online or go to a store. Because, if you’re anything like us, you want your dog to adapt the same healthy lifestyle as you do for yourself!
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Today I again reached out to BarkBox to ask where the box was. I was told the shipment had been lost. When I asked where the other two boxes were there was no answer. I was also told that they could not find record of my payment for the original box and could not process a refund. When I asked when I was going to be notified that they had lost my shipment I was told that they do not always do that.
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