Ask a handful of businesses whether their service that allows the option of subscribing to boxes of goods is a "subscription box service," several will likely explain why they are not. Stitch Fix eschewed the label when marketing its public offering to investors, sources have told CNBC. (Stitch Fix offers customers the chance to buy without a subscription or change the frequency of their subscription.) Amazon similarly contends its Amazon prime wardrobe service is not a subscription box service.
I wanted to do something special for my chihuahua pug mix and I decided to sign up for Barkbox. I chose to go with the yearly subscription as it was the cheapest of the group per monthly payments. They offer boxes for different size groups, Small, Medium and Large as well as other types of boxes to fit what your pup needs - regular, super chewers, etc. I started off with just the regular box and when it came in the mail, she wasn't sure what it was yet but was excited. She received two toys, two treat bags and something else - which she all loved. My dog is a chewer so of course she had tore apart one of the toys and I simply contacted someone at Barkbox and asked if they could switch me to an option more suitable for her chew destroying needs and they were more than happy too. 
“While social media platforms are great forums for exchanging and airing opinions, it’s often hard for customers to get their specific needs addressed. The new Twitter Direct Messages features allows businesses to personalize experiences in an automated, interactive and engaging way. When used in conjunction with Zendesk Message to manage all conversations, businesses can be certain that no customer will get left behind.”
Thinking that maybe I needed to communicate dog to dog, I had my 4 Goldens and 1 Pyr (all rescues) send a personal plea to please get the box right, because their mom was threatening to cancel their subscription and buy their toys in other places. Again, received a cute email response (not nearly as cute as the email my 5 sent) basically saying we were wrong (really? It takes a month to ship something in the United States? And I have a transcript of the previous chat that specified what my BarkBox was supposed to contain, which it did not?!?)...and promises to make things better. THEN, literally 3 days later, another email was received about the glitch in their distribution center and OH - replacement items are now out of stock!
Thank you for your review Jack and we're so happy to have you in the pack! :) I did want to clarify that you can cancel anytime. The online cancelation feature works on cancelation for renewal so pupscribers who don't want to be auto renewed can take care of that. However you can cancel anytime by emailing our support team at Happy@barkbox.com If you need any assistance you can always email me personally at Lindz@barkbox.com

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Claire's and Emmy's thoughts: First off, every one of these boxes helps other dogs in need, which is just so incredibly awesome and something you can feel good about. Barkbox donates 10% of profits to different shelters and rescues in the US and Canada; Dapper Dog donates $1 per box different rescues, shelters, and other pet organizations; and PupJoy donates $2 from every subscription box to the Bissell Pet Foundation, which works with rescues to provide resources for pet adoption, spay/neuter programs, microchipping, and foster care. Yay for giving back!
All views in this review are the opinion of the author. My Subscription Addiction will never accept payment in exchange for a review, but will accept a box at no cost to provide honest opinions on the box. This post may contain affiliate/referral links. If you buy something, MSA may earn an affiliate commission. Read the complete My Subscription Addiction disclosure.
I had a terrible experience with barkbox. My dog is not a strong chewer at all (he's a shih tzu) but somehow every time we got a box the toys were super cheap and would fall apart immediately. I was actually thinking of quitting the subscription but I liked the surprises each month so I thought I'd stick it out a few months. He had never destroyed any toys until we started getting barkbox toys, so after a couple deliveries - I knew they were cheaper than average. They'd basically fall apart in 2 min of him playing with them which sucked.On our last barkbox, one toy actually fell apart immediately when he was chewing on the new toy for the first time (literally within a minute of me giving it to him) he accidentally swallowed the squeaker and ended up having a $5000+ surgery as a result to get it out. He had to be completely cut open. Between the emotional pain of my dog having surgery, being in the ICU, having a pain med patch stapled to his back and weeks of recovery, I never trusted this company again. I wish I had never tried them.Suffice to say, not a fan and I tell anyone considering trying them this story. I'd rather pick my own treats and toys and be able to know what i'm getting quality wise. Be careful if you subscribe, big breeds might be ok but I'm sure small breeds regularly have this happen to them with this company.
Hey Anne! Thanks so much for reaching out to us and we are so very sorry to hear this! That is not the experience that we want you or that lucky pup to have at all. We want nothing more than to make the experience as easy and enjoyable for you as possible! I would love to turn this around for you and email you directly to get this taken care of! Please email us directly at Lindz@barkbox.com so we can ensure that pup gets that box!

Tico likes: I loved the stuffed "pup noodles"! Mom doesn't let me have any real noodles (something about allergies, I don't know what that word means), so this is the closest I could get to the real thing. I even wondered if there were real noodles inside, so just in case, I made sure to destroy the whole thing in under 10 minutes flat. There weren't any noodles.

Nothing beats a game of fetch, and a good ball should be in every dog's toy box. From our wide variety of styles, sizes, colors, textures, even sounds, you are sure to find the perfect ball for your game! For something less ordinary, you can also choose between different styles of latex, rubber, and vinyl dog toys, in shapes like bones, fire hoses, hydrants, and animals.
I ordered BarkBox because l saw the commercial and thought it'd be great for my dog. When l placed my first order, l was told l would receive the package between July 18-July 22. The package didn't come so l contacted them Sunday night. I was then told by email because when you call the number, the representatives are always away, that they were sorry and l would receive the package no later than Tuesday, July 24.
Barkbox has allergy options and you can customize all toys or all treats or any combination you just need to call or chat with them. Also, if a dog doesn’t like a toy or treat they will send you a replacement. If you get the super chewer option (more expensive) you get more durable toys made from kong like material and the guarantee if your dog destroys it they will send a new one at no charge! Their customer service is amazing and I must say I am a very happy customer!
Thank you for your review Jack and we're so happy to have you in the pack! :) I did want to clarify that you can cancel anytime. The online cancelation feature works on cancelation for renewal so pupscribers who don't want to be auto renewed can take care of that. However you can cancel anytime by emailing our support team at Happy@barkbox.com If you need any assistance you can always email me personally at Lindz@barkbox.com

The subscription service has already touted itself as an experience for dogs and their owners, with a new theme to each month’s arrival. Past themes have tapped into holidays (Halloween is a popular one), pop culture (including a whole box dedicated to the ’90s), and other creative ventures that often involve a good pun (including “Secrets of the Rainfurrest”). Many BarkBox subscribers also share these experiences via social media through “unboxing” videos on Instagram, Snapchat, and YouTube.
Bark & Co is the New York-based startup that’s dedicated to making dogs and their humans happy. Since launching in 2012 with BarkBox, a monthly box of treats and toys, Bark & Co has shipped more than 30 million products and expanded into creating its own products, experiences and entertainment with BarkShop, BarkLive, and BarkPost. To learn more go to Bark.co.
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