Claire likes: While I don't want to know exactly what's in my box because it kinda takes some of the surprise and fun away, personally, PupJoy's customization options are a godsend for people who have allergy-prone dogs or already have a trunkful of toys. I thought the red bone thing was really cool — it had a soothing feel to it and a crunchy texture on the inside. Also WOW, this box is a good deal.
The subscription service has already touted itself as an experience for dogs and their owners, with a new theme to each month’s arrival. Past themes have tapped into holidays (Halloween is a popular one), pop culture (including a whole box dedicated to the ’90s), and other creative ventures that often involve a good pun (including “Secrets of the Rainfurrest”). Many BarkBox subscribers also share these experiences via social media through “unboxing” videos on Instagram, Snapchat, and YouTube.
Hey Amy and pack! Thanks so much for the kind words and the great review. We are so happy to hear that you guys are both loving the monthly surprises in the mail. We are dedicated to keeping that tail wagging and keeping you a happy pup parent as well. We totally understand that every pup is different so we try to cater to every pups specific needs the best we can. Please give your pup all of the love from us. Then in the meantime if there is anything else that we might be able to help with just let us know. We are always happy to help at any time.
I love coming home and seeing the BarkBox on my porch. My dog, Duke, also loves it when he sees me bring it inside. It's the highlight of the month for Duke. He'll stare at it, because he knows what it is, even though he can't open it. He loves all the toys, and all the treats that he receives. I have not received a treat bag yet that he wouldn't eat. And the customer service is the best on the planet. I'm very happy with being a BarkBox customer!
Save 5% when you buy online and pick up in store. Offer valid online only. Transaction total is prior to taxes & after discounts are applied. Offer valid on select merchandise when choosing In-Store Pickup. Savings will automatically reflect in the shopping cart with the purchase of qualifying merchandise. Maximum value $150. Offer not valid on gift cards, gift certificates, previous purchases, charitable donations, veterinary diet, RX medications or vaccines and may exclude all or select items from the following brands: Advantage®, API®, AquaClear®, Aqueon®, AvoDerm®, Blue Buffalo®, CatMouse, Cesar®, Comfort Zone®, Chuckit!®, Dog MD™, Eukanuba®, Fluval®, FRONTLINE®, FURminator®, Greenies®, Grreat Choice®, High Tech Pet®, Hill’s® Ideal Balance™, IRIS, Hill’s® Science Diet®, Hill’s® Prescription Diet®, iFamCare™, Jackson Galaxy, JW Pets, K9 advantix®, KAYTEE®, KONG®, Kurgo®, Majestic Pet, Marineland®, MidWest Homes for Pets, Muse®, Natural Balance®, NATURE'S RECIPE®, Nature’s Variety®, NaturVet®, Nulo, Nutro™, Nutro™ Max®, Nutro™ Ultra™, Old Mother Hubbard, Omega™ One, Oxbow, Pedigree®, Pendleton, Pet Gear, Petmate, PetSafe®, Pioneer Pet, Precision Pet, PureBites®, Purina® Pro Plan®, Redbarn, Royal Canin®, Sentry®, Simple Solution, Solvit, Snoozer, Sunbeam®, Super Pet®, Temptations™, Tetra®, Thundershirt, Trixie Pet, Vittle Vault, Wellness®, World's Best Cat Litter, XPOWER, Zuke's®. Offer may not be combined with other promotional offers or discounts. Terms and conditions of this offer are subject to change at the sole discretion of PetSmart. Offer valid on PetSmart.com through October 29, 2018 @ 6:30 am EST.
We recently underwent a very large warehouse move for the month of July. In doing so we had a few hiccups with some of our boxes. Then also there was limited inventory in our new warehouse. Which would be why that replacement order was canceled. I can totally understand your frustration with the back and fourth and the confusion. So we would love to make this right for you and turn this experience around in the best way that we can. Please email us directly at Lindz@barkbox.com and we would love to help!

So instead, BarkBox use this as a retention opportunity. Co-founder Matt Meeker started the service because his 150 lb. Great Dane kept destroying toys designed for smaller dogs. By designing boxes for different dog sizes, customers are more likely to get treats and toys that are tailored to their pet in the very first box. Therefore, they will continue to order.

The first time I ordered from BarkBox I had a bad experience. They lost my order, and I had to contact them several times to receive my order. I thought I would give them a second chance and I placed an order on 8/22 for my granddog's birthday on 8/29. I received an email stating the order would be received in 2-5 days. It is now the 29th, her birthday, and my order has not even left the warehouse yet! I will not be giving them a third try. From now on I will be ordering from Amazon. They are much more reliable.
Emmy + Tico: I adopted Tico from the Brooklyn Animal Care & Control shelter last year, and he's 45 pounds and about 5 years old. According to his DNA test — because of course I needed to know — he's a pit bull mix and potentially part rat terrier! Tico is a medium- to high-energy dog, and the sweetest pup in all the land; he was even tasked with being a "greeter dog" during his stint at the shelter, and made new dogs feel comfortable. 😭
Treats™ loyalty program members enjoy Free Standard Shipping on orders over $49. Members must sign in for discount to apply. Transaction total is prior to taxes & after discounts are applied. Due to size and/or weight, certain items bear a shipping surcharge or special handling fee, which will still apply. Savings will automatically reflect in shopping cart with the purchase of qualifying merchandise. Maximum value $75. Valid only on orders shipped within the contiguous 48 U.S. states, military APO/FPO addresses and select areas throughout Canada. Offer not valid on all or select products in the following categories: live pets; canned, fresh or frozen foods; select cat litters. Offer may not be combined with other promotional offers or discounts. Terms and conditions of this offer are subject to change at the sole discretion of PetSmart.
My first order my dog tore apart toys within one hour. I called to cancel, and they won’t let me! They said I signed up for a year and I’m stuck. They keep shipping every month and charging my PayPal account. So I have a balance with PayPal, and I keep sending the boxes back unopened. Total scam! Now I can’t use my PayPal account or cancel it! Ugh! Don’t sign up!
Beyond streamlining outgoing communications to customers, Narvar also simplifies incoming feedback so the BarkBox team can better understand how their customers really feel about their experiences. “It feels great when you see the good, and it breaks your heart when you see the bad,” Snowden says. “But most importantly, we’re seeing it at all. We analyze the Narvar survey feedback every single month, which gives us the opportunity to improve our customer experience in a way we couldn’t before.”
The subscription service has already touted itself as an experience for dogs and their owners, with a new theme to each month’s arrival. Past themes have tapped into holidays (Halloween is a popular one), pop culture (including a whole box dedicated to the ’90s), and other creative ventures that often involve a good pun (including “Secrets of the Rainfurrest”). Many BarkBox subscribers also share these experiences via social media through “unboxing” videos on Instagram, Snapchat, and YouTube.

Total price of items, if bought individually: ~$45.96 for Ruggie's box (grain-free turkey jerky chips, mini donut toy, "Puppy's First Bone" toy, pineapple bow tie, snail-hippo toy, aloha-print bandana) and ~$48.98 for Tico's box (grain-free turkey jerky chips, antler chew, AppleBerry Zensations treats, hippo treat-dispensing toy,aloha-print bandana). Prices sourced from Amazon and Dapper Dog's website.
You will receive your Welcome box within a week after subscribing.  Then every month you’ll receive the monthly PetGiftBox, which ships in the middle of the month, every month! Please note: Shipping information must be changed before the 5th of the month in order to affect that month’s shipment. All address changes made after this date will become effective on the next month’s shipment.
When searching for a monthly box for my two dogs I wanted something that was healthy and a product where the company put the pets first. Pawpack does just that! Their customer service is spot on, probably the best I have ever dealt with. They reply to all emails and questions and they without a doubt all love what they do and the animals they help. PawPack is hands down the best box on the market.
I get my barkbox the same time my mom gets hers. We live at the same house. She got hers but mine never came. I checked tracking and on their website says no tracking available. I do have an e-mail from scout with a Fedex tracking number. It's been sitting in Troutdale Oregon for 4 days now. Has not even departed. they keep updating the box but to only say its still in Troutdale Oregon still. I am located in Washington. This is ridiculous. My mom got her barkbox for her dog but my poor dog still hasn't gotten his.
With more than 5 million followers across its social media channels and having shipped more than 30 million toys and treats to pups in the U.S. and Canada, BarkBox is the brand at the center of dog obsession online and offline. The curated box of all-natural treats, chews and fun toys is designed – from the packaging to products – to create moments of insane joy for dogs and their people, with a new, fun theme each month. Dog-obsessed experts paw-pick the best treats and innovative toys to match a dog’s unique needs, including allergies or heavy chewers. 
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